Agreed, it should never be free. Affordable but not free. The news is depressing but I'm not shocked.
The city of Orlando really needs an all-in approach on transit. You can't just put a commuter train on a bunch of track that runs through mostly industrial areas and expect it to just magically work. The SunRail last mile on either end is abysmal. On numerous occasions I've tried to use it and the connections to buses often take 20+ minutes of walking in the Florida heat and then waiting for anywhere from 10-30 minutes for a bus to arrive (if its on time). There are a large number of trips in this city that are fairly close to the I-4 corridor and SunRail vs a Car can easily take 400% of the duration.
God help you if you try to go anywhere during off-peak times (i.e. most of the day).
You could address all of the above and it still wouldn't fix it, though. You need less sprawl too. And the issue here is that Orlando has no natural boundaries (mountains, large bodies of water) to counter sprawl, which means it takes political willpower. And what are the odds that's going to happen?