I've flow NWA hundreds of times, and I rarely have a problem. Their commuter division is a different story, although they are getting better. I have flow SWA a few times and my flight has always been late. I hate the cattle call. I got to the gate an hour early to get my spot in line one time. Then they decided to switch gates on us. A 150 people were running as fast as they could through the airport. You would have thought it was Pamplona. I wouldn't be suprised if little children got trampled. Also, call me elitist, but the customers of SWA generally aren't the most desirable people to sit next to. I think they used to ride the bus before airfare got so cheap.