I rode the light rail system (LRT) for the first time this week. I put it to the ultimate test. I traveled with an infant, toddler, and my mother. The LRT gets an A+. It's awesome, fast, and spurring development.
The ticket machines get an F-. Most of this has been said here. They don't take debit/credit cards (joke). The slot for the debit/credit cards has duct tape over it (nice touch). There is only one ticket machine per side of the track (stupid).
The signage throughout the LRT system is weak. If I wasn't from Charlotte and familiar with LRT and all its locations, I wouldn't be able to find it.
It's called Operations Management 101. I hope CATS can work it out
.