I love West Elm. We had one in my previous city and I was a frequent browser and sometimes shopper. I only had one experience with a furniture piece being out of stock- I decided not to pursue it, but I believe I could have ordered it from the catalog or waited for it to be restocked. Otherwise, I have several pieces and accessories and no complaints. The furniture is flat packed and requires assembly (which makes it a lot easier to get it home!) but it is much higher quality than Ikea and Target.
The best part about having one in town is you save on shipping costs, not to mention instant gratification and great sales! I would love to see one here.